We Are All Rooted in One Industry: Share Your Practices with Us. May 10, 2010

Guest Blogger:
Jenny Rains, HDI Research Analyst

 

For more than ten years, HDI has been collecting information from companies in the technical support industry in order to create a snapshot of our industry. The time has come to call all support center managers to action again; let us know what you are doing in your support centers.

The HDI Practices & Salary Survey is now collecting data from IT support centers worldwide. Like the rings of a tree, this year’s survey aims to document years of growth and change within the industry. We are all rooted in this ever-growing, ever-evolving technical support world, and participating in the survey gives you an opportunity to map the landscape of your support operations.

 All survey participants’ time will be rewarded with a complimentary copy of the resulting report and a chance to win a $500 American Express Gift Card! As an added thank you, each participant will be able to download a free electronic copy of the 2009 report upon completion of the survey!

 Click here to help grow our industry by taking the survey today. (Link to www.ThinkHDI.com/PSS2010)